Day 1 - Equarius Hotel, RWS Sentosa, Singapore

8:00 am - 9:00 am Private Breakfast sponsored by Tealium

Mark Van Den Haak - VP of Sales, Tealium

8:55 am - 9:05 am Welcome Address: Gladys Caligagan, Conference Director, eTail Asia Connect

9:05 am - 9:35 am The Economist Overview: How will policy gridlock, COVID-19 resurgence, emerging markets political crisis and other geopolitical factors affect retail in 2022/23 and how to best prepare

Steven Cochrane - Chief APAC Economist, Moody's Analytics

9:35 am - 10:15 am C-Level Chat: The race to disrupt existing business models is on – How can you rewrite your digital first agenda across consumer journeys to guide smart investments, enable speedy growth and plan for future disruptions?

Bart van Dijk - Group Chief Customer Officer, Daraz Jheeva Subramanian - Chief Finance Officer, BHG Singapore Chris Pok - CEO, KrisShop Trevor Hwong - General Manager, OWNDAYS Singapore Saurabh Madan - General Manager, SEA & ANZ, MoEngage David Lee - Director of Talent Development & Convenorship, Singapore Retailers Association

10:15 am - 10:40 am Fireside Chat: The Power of Marketplaces in Asia

Manuel Arturo Valdes Lopez - EVP, Chief Technology Officer, Central Retail Corporation Bhagwat Pant - RVP Asia, Mirakl

10:40 am - 11:10 am Morning Networking Break

11:10 am - 11:40 am Case Study: As technology accelerates and offers you new ways to reach consumers how can you ensure that you don’t neglect the human touch, which remains essential?

Ng Chee Soon - Managing Director, Carousell Singapore

11:40 am - 12:10 pm Fireside Chat: UX as your key differentiator – How can you enhance your online presence from the display of goods, timely communication, and fulfilment services to capture and convert both new and current offline customers?

Yee Lynn Chan - Head of CRM, HappyFresh Satyaki Banerjee - Chief Operating Officer, Luxasia & MD & Co-founder, LEAP Commerce Carmen Elena Oprea - Head of Product, Trustana

2:20 pm - 4:00 pm Case Study Interactive: Quick commerce: Winning the next generation of delivery

Delphine Dierckx - Head of Commercial, APAC, Foodpanda

2:30 pm - 3:00 pm Case Study: Reimagining how your physical spaces can be used – How can you create a full-fledged experience that is tailored to the needs and wants of your local community?

Emmanuelle Mace-Driskill - Executive Director, Planning & Product Strategy, Charles & Keith Group

3:00 pm - 3:30 pm Afternoon Networking Break

3:30 pm - 4:00 pm Fireside Chat: Personalized, optimized, and synchronized digital customer experiences – How to accelerate execution on your CX vision to create relevant and consistent interactions that make your customers loyal and improve customer retention

Marc-Antoine Hager - Regional Lead, SEA, CleverTap Avis Easteal - Regional Head of Consumer, LUXASIA Juliana Chu - Vice President of Digital & eCommerce, Asia Pacific, Shiseido

4:00 pm - 4:30 pm Fireside Chat: Wining with conversational commerce –How to match user requirements with your product catalog, descriptions, customer reviews, and other historical data to offer relevant buying guidance and increase conversions

Juliana Chu - Vice President of Digital & eCommerce, Asia Pacific, Shiseido Spencer Wong - Business Development Director, The Editor's Market David Lee - Director of Talent Development & Convenorship, Singapore Retailers Association

4:30 pm - 4:30 pm End of eTail Asia Connect Day 1